Refund & Resturn Policy

Effective Date: [1st August, 2022]

This refund and return policy explains how refunds, exchanges, cancellations, and returns work at Keni Electronics. Please read our refund and return policy carefully before submitting any request.

At Keni Electronics, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your product, we’re here to help. Below, we’ve outlined our refund and return policy, including important details on how to process returns, exchanges, cancellations, and refunds.

1. Overview

Our refund and return policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item should be in its original packaging.

2. Items That Are Not Eligible for Return

Under our refund and return policy, the following items cannot be returned:

• Gift cards

• Downloadable software products

• Health and personal care items

3. Additional Non-Returnable Items

Our refund and return policy also does not allow returns for:

• Opened books with signs of use

• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

• Any item not in its original condition, damaged, or missing parts

• Items returned after 7 days of delivery

4. Cancellation of Order Before Dispatch

You may cancel your order before dispatch. If the order has not yet been processed or shipped, we will issue a full refund according to our refund and return policy. Once dispatched, the standard return process applies.

5. Return Policy for Products After Dispatch

Once a product is dispatched, our standard refund and return policy applies. Items must be returned unused and in original condition within 7 days.
If defective or damaged, contact us within 48 hours for a replacement.

6. Refunds

Once your returned product is received and inspected, we will notify you of approval or rejection. If approved, refunds are issued to your original payment method.

Refund processing time: 7–10 business days (may vary depending on bank/payment provider).

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account

• Contact your credit card company

• Contact your bank

If you still need help, contact us at +91 9870456654 or info@kenielectronics.com as per our refund and return policy guidelines.

8. Sale Items

Sale items cannot be refunded. Only regular-priced items qualify under our refund and return policy.

9. Exchanges

We only replace defective or damaged items. If you need an exchange, email us at info@kenielectronics.com and send the item to:

Shop No. 2, opp. Sahakar Cinemas, Brindavan Colony, Chembur West, Tilak Nagar, Chembur, Mumbai, Maharashtra – 400089

10. No Warranty for Freebies

Free gifts or promotional items are not covered under our refund and return policy and carry no warranty.

11. Gifts

If an item was marked as a gift:

• You will receive store credit once the return is processed.

If not marked as a gift:

• The refund will be issued to the original purchaser.

12. Shipping Returns

To return your product, mail it to:

Shop No. 2, opp. Sahakar Cinemas, Brindavan Colony, Chembur West, Tilak Nagar, Chembur, Mumbai, Maharashtra – 400089
Email: info@kenielectronics.com

Return Shipping Costs:

• Buyers must cover return shipping.

• Shipping costs are non-refundable.

• For high-value returns, use a trackable delivery service.

These details are part of our transparent refund and return policy.

13. Need Help?

If you have any questions or need assistance regarding returns, exchanges, or refunds, feel free to reach out to us. Our customer support team is here to help!

• Email us: info@kenielectronics.com