Terms & Conditions

Effective Date: [1st August, 2022]

Welcome to Keni Electronics! By visiting our website and making a purchase from us, you agree to these Terms & Conditions. Please read them carefully as they govern your use of our website, services, and products.

1. Definitions

To make sure everything is clear, let’s define a few terms that you’ll encounter throughout these Terms & Conditions:

• “Keni Electronics”, “we”, “our”, or “us”: Refers to Keni Electronics, a retail business offering a wide range of electronic products, including mobiles, televisions, home appliances, and more, via our online store.
• “Website”: Refers to www.kenielectronics.com, the online platform that allows you to browse, purchase products, and access various services provided by Keni Electronics.
• “Customer”, “You”, “Your”: Refers to the individual or entity accessing our Website, making purchases, or using any services provided by Keni Electronics.
• “Product(s)”: Refers to the electronic goods and related items available for purchase on our Website.

2. Eligibility

By accessing or using the Keni Electronics Website, you confirm that you:

• Are at least 18 years old or have the legal capacity to enter into a contract.
• Have a valid billing address and a payment method to complete transactions.
• Understand and accept the Terms & Conditions as well as the Privacy Policy.

If you do not meet these eligibility requirements, you must refrain from using our website.

3. Amendment of Terms

Keni Electronics reserves the right to update or modify these Terms & Conditions at any time, without prior notice. When we make changes, we will post the revised Terms & Conditions on this page with an updated effective date. We encourage you to review these Terms periodically. Continued use of our website following any amendments constitutes your acceptance of the new Terms.

4. Website Content

All content provided on the Keni Electronics website—including but not limited to text, images, graphics, videos, product descriptions, and pricing—are owned by Keni Electronics or our content providers and are protected by copyright laws.

• You may access and view content for personal, non-commercial use.
• You may not reproduce, distribute, modify, or use any content from our site for commercial purposes without express written consent from Keni Electronics.

We strive to keep our content accurate, but we do not guarantee that all product information or availability is error-free.

5. Registration Data

When you create an account on our website or make a purchase, you agree to provide accurate and complete information, including but not limited to your name, email address, phone number, billing address, and payment details.

• Your responsibility: You are responsible for maintaining the confidentiality of your login credentials.
• Account Security: If you suspect any unauthorized access to your account, please contact us immediately.

By registering with us, you consent to the collection, storage, and use of your personal information as outlined in our [Privacy Policy].

6. Representations and Warranties

By using our website and purchasing products from Keni Electronics, you make the following representations and warranties:

• You have the legal capacity to enter into a binding agreement.
• The information provided during registration and purchases is accurate and up-to-date.
• You will comply with all applicable laws, regulations, and these Terms & Conditions.

We do our best to ensure that all products listed on our website are accurately represented, but we do not guarantee that all information is completely error-free or that the products will meet your specific expectations.

7. Return Policy for Home Delivery

We want you to be happy with your purchase! If you’re not satisfied, we offer a 7-day return policy for products purchased online through home delivery, under the following conditions:

• Products must be unused, in their original packaging, and in sellable condition.
• Some items, such as opened or used electronics, may be excluded from this return policy due to health and safety regulations.

For more details on how to initiate a return, please visit our [Policy page].

8. Exchange / Replacement for Home Delivery

If your product is defective or damaged during delivery, we offer an exchange or replacement. You must notify us within 48 hours of receiving the product, and we’ll arrange for a hassle-free replacement or exchange.

To qualify for a replacement, the item must be in the same condition as when received, including all packaging, accessories, and documentation.

9. Payment Terms

We accept payments through a variety of secure online payment methods, including credit cards, debit cards, UPI, net banking, and other approved payment gateways.

• All payments are processed securely through trusted third-party payment gateways.
• Prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
• You agree to pay the total amount, including any applicable taxes, shipping fees, and other charges.

By providing your payment information, you confirm that you are authorized to use the chosen payment method.

10. Cancellation of Order before Dispatch of Products by the Company

If you wish to cancel your order before we have dispatched the product, you can do so by contacting our customer service team as soon as possible. If the order has not been processed or shipped, we will issue a full cancellation and refund.

If the order is already shipped, please refer to our Return Policy for post-delivery cancellations.

11. Refund Policy

Once we receive the returned product and it meets the conditions set in our Return Policy, we will process your refund to the original payment method. Refunds may take 7-10 business days to appear in your account, depending on your payment method.

Please note:

• Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged product).
• Some transactions (such as certain promotional offers) may have specific refund conditions.

12. Warranty Disclaimer

While we strive to offer high-quality products, all products are provided “as is,” and Keni Electronics makes no warranties, express or implied, regarding the performance, quality, or suitability of any product for your particular needs, except as provided by the manufacturer’s warranty.

• Manufacturer’s Warranty: Many of our products are covered by a manufacturer’s warranty, which may vary by brand and product type. For warranty details, please refer to the specific product’s warranty terms or contact our support team.
• Limitation of Liability: Keni Electronics will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of any product purchased on our website, except as required by law.

General Terms

• Governing Law: These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the rest of the provisions will remain in full force and effect.

By using the Keni Electronics website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you have any questions or concerns, feel free to contact our customer support team or mail us at [email protected].