Privacy Policy

Effective Date: [1st August, 2022]

At Keni Electronics, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase products, or engage with our services.

INTRODUCTION

Keni Electronics is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains the various aspects of data collection, storage, and usage practices at Keni Electronics. By using our website and services, you agree to the terms outlined in this policy.

SCOPE AND APPLICABILITY OF THIS POLICY

This policy applies to all users of the Keni Electronics website and our associated services, including customers, visitors, and third-party users. It governs the collection and use of personal data that is shared with us when interacting with our website, making purchases, or using any of our services.

TYPES OF SENSITIVE PERSONAL DATA OR INFORMATION WE COLLECT

We may collect and store the following types of sensitive personal data or information:

• Personal Identification Information: Name, email address, phone number, billing and shipping address.
• Transaction Information: Payment details, order history, and purchase preferences.
• Account Information: Account login credentials (username, password) for registered users.
• Demographic Information: Gender, age, and other demographic details (when provided voluntarily).
• Device Information: IP address, browser type, device details, and browsing history (through cookies).
• Payment Information: Credit or debit card details, bank account number (if applicable).

We ensure that we collect only the data necessary for fulfilling your orders and providing a seamless shopping experience.

YOUR CONSENT

By accessing or using the Keni Electronics website, you provide your consent to the collection, use, and sharing of your sensitive personal data in accordance with this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue the use of our services.

Additionally, if we plan to collect, use, or disclose your personal data for purposes other than those specified, we will seek your explicit consent before proceeding.

PURPOSES FOR COLLECTION, STORAGE AND/OR USE OF SENSITIVE PERSONAL DATA OR INFORMATION

We collect and use your personal data for the following purposes:

• Order Processing: To process your orders, process payments, and deliver products.
• Customer Service: To respond to queries, resolve issues, and provide support services.
• Personalized Experience: To tailor our website, promotions, and product recommendations to suit your preferences.
• Marketing Communications: To send promotional emails, offers, and product updates (only if you’ve opted in).
• Improvement of Services: To analyze user behavior and improve our website and services.
• Legal Obligations: To comply with legal requirements, enforce our terms, and prevent fraudulent activities.

DATA COLLECTION DEVICES

We use the following methods and technologies to collect personal information:

• Cookies: Small text files stored on your device to track site usage, preferences, and improve the user experience. You can manage cookie settings through your browser preferences.
• Web Beacons: Small images embedded in emails or on the website to track engagement and improve our marketing strategies.
• Tracking Technologies: IP addresses, device information, and other analytics tools to help us understand user preferences and improve our services.

You have the option to disable cookies through your browser settings, but this may affect your user experience on our website.

DISCLOSURES OR TRANSFER OF YOUR SENSITIVE PERSONAL DATA OR INFORMATION

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

• Payment Processing: We share payment details with secure payment gateways to process your transactions.
• Shipping and Delivery: We may share your shipping address with our courier partners for product delivery.
• Marketing and Analytics: We may share anonymized data with third-party marketing and analytics providers to improve our website performance and customer engagement.
• Legal Compliance: We may disclose your personal data if required by law, to enforce our terms and conditions, or to protect our rights or the safety of others.

We ensure that any third parties with whom we share your information are bound by strict confidentiality agreements and handle your data in accordance with our privacy policy.

REASONABLE SECURITY PRACTICES AND PROCEDURES AND AUDITS

We employ industry-standard security practices and procedures to safeguard your sensitive personal data. This includes:

• Encryption: All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
• Data Access Control: Only authorized personnel have access to your personal data.
• Firewalls and Anti-virus Software: To prevent unauthorized access to our systems and data.
• Regular Audits: We conduct regular audits to assess the effectiveness of our security practices.

While we take all reasonable precautions to protect your personal data, please be aware that no method of data transmission or storage is 100% secure. We are committed to continuously improving our security practices.

RETENTION OF YOUR SENSITIVE PERSONAL DATA OR INFORMATION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer required, we take appropriate steps to securely dispose of it.

For example, if you delete your account or request the removal of your personal data, we will retain basic transactional information as needed for legal or auditing purposes.

UPDATING OR REVIEWING YOUR SENSITIVE PERSONAL DATA OR INFORMATION / QUESTIONS OR COMPLAINTS

You have the right to review, update, or delete your personal information at any time. If you wish to update or modify your personal data, please log into your account on our website, or contact our customer support team.

• To access, update, or delete your information: Contact us at [email protected] or call our customer service.
• Questions or Complaints: If you have any questions or concerns about your privacy or the handling of your personal data, please reach out to us. We aim to respond to all inquiries promptly.

ENFORCEMENT RIGHTS

If you believe that Keni Electronics has not adhered to this Privacy Policy or your privacy rights, please contact us immediately. We will investigate any such complaints and, if necessary, take appropriate corrective actions. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

MODIFICATIONS TO THE POLICY

Keni Electronics reserves the right to modify or update this Privacy Policy at any time. If we make material changes, we will notify you via the email address provided or by posting a prominent notice on our website.

Any changes to this policy will become effective immediately upon posting the updated version on our website. By continuing to use our website and services after such changes, you agree to the updated Privacy Policy.

Contact Information:

If you have any questions or concerns about this Privacy Policy, or if you need to exercise your rights regarding your personal data, please contact us at:

• Email: [email protected]
• Phone: +91 9870456654
• Address: Shop No. 2, opp. Sahakar Cinemas, Brindavan Colony, Chembur West, Tilak Nagar, Chembur, Mumbai, Maharashtra