Delivery Information

Effective Date: [1st August, 2022]

At Keni Electronics, we strive to ensure that your shopping experience is as convenient as possible. We want to make sure that your orders arrive on time, in perfect condition, and with as little hassle as possible. Below, you’ll find all the important details about our delivery process, including shipping options, timelines, costs, and more.

1. Shipping Locations

We currently deliver exclusively within Mumbai and serve selected pin codes. To make the process easier for our customers, we have provided a delivery pin code checker on every product page. Simply check your pin code to confirm delivery availability.

Important Notes:

• We do not offer PAN India or international shipping at this time.

• If you are located outside our current service area, please contact our customer support team to explore possible options.

We’re working hard to expand our reach, and soon we will be available for PAN India delivery. Stay tuned for updates!

2. Delivery Timeframes

We understand that timely delivery is important. That’s why we offer next-day delivery for all confirmed orders within our delivery zones.

• Order Processing: Once we receive your order, our customer support team will contact you via phone to confirm the order and shipping address.

• Confirmed Orders: Orders confirmed by our support team are delivered on the next day.

• Delays: If there are any unavoidable delays, we will notify you promptly and keep you updated.

3. Shipping Costs

• Free Shipping: We are pleased to offer free shipping on all orders within our delivery range—no minimum order value required.

• Standard Shipping Charges: There are no additional delivery fees on any products.

4. Shipping Methods

All deliveries are handled by our in-house delivery team to ensure safe, timely, and personalized service.
This helps us maintain better control over delivery quality and customer satisfaction.

5. Tracking Your Order

As of now, we do not provide live tracking. However, once your order is confirmed, you will be notified by our customer support team regarding the expected delivery time.

If you have any questions about your order status, feel free to reach out to us directly.

6. Delivery Issues

We aim for a smooth delivery experience, but if any issues arise, we’re here to help.

• Delayed Shipments: If your order hasn’t arrived on the expected day, contact us, and we’ll look into it immediately.

• Missing or Damaged Items: Please inform us within 48 hours of receiving your order if any item is missing or damaged.

• Wrong Address: If the delivery address provided is incorrect, additional delivery attempts may incur extra charges.

7. Delivery Restrictions

• P.O. Box Addresses: We do not deliver to P.O. Boxes. Please provide a valid physical address.

• Restricted Areas: If your entered pin code is not serviceable, our system will notify you at checkout.

8. Packaging

We take extra care to pack your products securely with protective materials to prevent any damage during transit.

9. Gift Deliveries

Buying a gift? You can enter a different delivery address at checkout. If needed, we also offer gift wrapping and will ensure no pricing details are included in the package.

10. Need Assistance?

If you have any questions or need help regarding your order delivery, reach out to us:

📧 Email:[email protected]
📞 Phone: +91 9870456654

We’re here to ensure that your experience with Keni Electronics is smooth and enjoyable from start to finish.